NHS Zero Tolerance Policy
This practice will not tolerate any verbal or physical abuse of its staff. All incidents will be reported to the practice manager who will keep a log of such incidents. Physical abuse or threatening behaviour will automatically be reported to the Police. The patient will then be removed from the practice list and the patient will need to register with a new doctor. Verbal abuse recorded in the incident log by the practice manager may be discussed with the GPs and the patient may receive a formal letter. If this occurs repeatedly then the patient may be removed from the practice list as above.