Contact Details

For all appointments, emergencies and out of hours calls, telephone 01303 275434

Please note some calls will be recorded for training and monitoring purposes.

For out of hours care plus health advice and signposting to services at any time dial 111.

NHS 111: Call 111 or visit 111.nhs.uk

Contact Us Online (eConsult): whitehousefolkestone.webgp.com

Patient Access: www.patientaccess.com

NHS App: www.nhs.uk/nhsapp

Find your NHS number
You do not need to know your NHS number to use NHS services, but it can be useful to have it

Location

White House Surgery, 1 Cheriton High Street, Folkestone, Kent, CT19 4PU

Get directions (opens in Google Maps). You can use this link for directions to the surgery if you are driving, cycling, walking or using public transport.

Parking and Access

The limited parking on site is for doctors and staff only. ‘Dropping off’ in the car park is quite acceptable, but please do not leave your vehicle unattended as a doctor may need to leave in an emergency.

Ground floor areas are wheelchair accessible including a toilet. Guide dogs (only!) are welcome. We are aware of the problems of the hearing impaired.

Please note not all doctors are present at all surgeries.

Telephone calls are accepted between 8.00am and 6.30pm.

We are closed on Saturdays, Sundays and Bank Holidays.

Extended Hours

Wednesday: 7.00am to 8.00am

Friday: 7.00am to 8.00am

These appointments are available to book via our triage system.

Please note if the surgery is closed due to a Public Bank Holiday on one of the days Extended Hours is offered the appointments will be available on a different day the same week

Out Of Hours

When the surgery is closed (between 6.30pm and 8.00am weekdays and at weekends) out-of- hours care is provided by NHS 111.

Please telephone 111, which is a free call, and you will be able to speak to an operator who will provide advice or refer you to a doctor. You may be offered further advice, a visit to a clinic or for the bed-bound and more seriously ill, a home visit.

You can use NHS 111 online 111.nhs.uk. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.

Need Urgent Medical Help?

• Stop - Stay calm, assess the situation
• Think - What advice or treatment do you need?
• Choose - Choose where to get the right help quickly

Visit stopthinkchoose.co.uk

You can find out more about "Stop Think Choose" via

Twitter: @NHSKMCCG
Facebook: @KMCCG
Instagram: @nhskentmedway

Training Dates

The Surgery may be closed from 12.30pm normally on the 3rd Wednesday or Thursday of the month for training purposes. Confirmed dates for such training in 2025/26 are as follows:

• Thursday 22nd May 2025
• Wednesday 18th June 2025
• Thursday 24th July 2025
• Thursday 21st August 2025
• Wednesday 24th September 2025
• Thursday 9th October 2025
• Thursday 27th November 2025
• Wednesday 25th February 2026
• Thursday 26th March 2026